FAQ's
Shipping
Q: Do you ship internationally?
A: No, we currently only ship within the United States.
Q: How long does delivery take?
A: Delivery time includes handling and transit:
- Handling time: 1–3 business days (Mon–Fri)
-
Transit time:
- Economy Shipping: 5–8 business days
- Express Shipping: 1–2 business days
Q: What is the shipping cutoff time?
A: Orders placed after 4 PM EST (GMT-05:00) will begin processing the next business day.
Q: What are the shipping fees?
A:
-
Economy Shipping:
- Orders $0.01–$34.99: $5.95
- Orders $35.00 and up: Free
- Express Shipping: $25.00 (all orders)
Q: Do you provide tracking information?
A: Yes! All orders include tracking so you can monitor your delivery.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused, in original condition, and in original packaging.
Q: How do I initiate a return?
A:
- Email us at shop@lacrossbeauty.com to request a return.
- After approval, you’ll receive a Return Authorization (RA) number and return instructions.
- Clearly write the RA number on your return package.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Q: When will I receive my refund?
A: Once your return is received and approved, your refund will be processed within 10 business days to your original payment method.
Q: What items are non-refundable?
A:
- Opened or used products
- Gifts
Q: What if I receive a damaged or defective product?
A: Contact us immediately at shop@lacrossbeauty.com with photos and details. We'll help resolve the issue promptly.
Q: Do you offer exchanges?
A: We recommend returning your item and placing a new order for the product you want.
Contact & Support
Phone: +1 732-334-8813
Email: shop@lacrossbeauty.com
Address: 82 Willett Avenue, South River, New Jersey 08882, United States
Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM
Company Information:
Company Name: Peak International LLC